A support chatbot on your knowledge base
A chatbot that actually knows your documents: answers standard requests concretely and hands the rest over to the team cleanly.
Why your team answers the same questions a hundred times
The problem: Half of all requests are repeats: delivery time, prices, notice period, how does step three work. Nobody reads the FAQ page, and the generic chatbots you know from websites make it worse: they know nothing and refer people in circles. So your team answers the same question for the hundredth time while the tricky cases wait.
The solution: We build you a chatbot on your own knowledge base: help articles, guides, product data, contract terms, internal documentation. It answers concretely and backs it up with the source instead of dodging. And it knows its limits: what it cannot answer with confidence, it hands over to the team, with the conversation so far and a suggested solution, so nobody starts from scratch.
What happens next: Your team only handles the cases that genuinely need a human. The knowledge base keeps growing from the new requests that come in, so the bot gets better every week. And internally the same principle works as an assistant for your team, for example as a Slack bot from our custom mini tools.
Typical scenarios
On the website, in the customer portal or internally. These are the most common scenarios from our projects.
- Website support: Visitors get concrete answers from your documents instead of being pointed to the contact form.
- Clean handover: What the bot does not solve goes to the team with history and a suggestion. No duplicate questions, no explaining everything again.
- An FAQ that stays current: Recurring requests automatically become new answers for the knowledge base.
- Internally for your team: The same knowledge base answers questions in Slack: processes, tools, responsibilities, project status.
